CareWell Clinics
A multi-city clinic chain automated appointment reminders and lab report delivery on WhatsApp.
-31%
reduction in patient no-shows
The Challenge
Missed appointments were costing CareWell clinic hours every week, and reception staff were manually calling patients to confirm bookings.
The Solution
Automated reminder sequences now confirm, remind and allow patients to reschedule directly on WhatsApp, while lab reports are delivered securely the moment they’re ready.
The Results
-31%
fewer no-shows
4.2hrs
saved per week, per clinic
92%
patient satisfaction on reminders
“Our front desk stopped playing phone tag. Patients confirm or reschedule in seconds, and our no-show rate dropped almost immediately.”
Dr. Naveen Kutty
Operations Director, CareWell Clinics
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