Urbanwick
A D2C home goods brand cut cart abandonment with automated WhatsApp recovery flows and live order support.
+42%
recovered abandoned carts
The Challenge
Urbanwick was losing a third of checkouts to abandoned carts, and their support team was buried in "where is my order" emails with multi-day reply times.
The Solution
They connected their store to Convoyn, triggering an automated WhatsApp nudge within 30 minutes of an abandoned cart, and moved all post-purchase support into a shared inbox with AI-drafted replies.
The Results
+42%
abandoned carts recovered
3.5x
faster support response time
28%
of revenue now WhatsApp-attributed
“We didn’t just recover carts — we recovered the relationship. Customers actually reply to WhatsApp nudges instead of ignoring another email.”
Ritika Shah
Head of Growth, Urbanwick
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